Hello, how can we help?

hello@mystilla.com

Support FAQ





How do I connect my Stilla Motion to my phone?

  • Open Stilla App
  • Enter your email adress and choose a password.
  • Activate the phone’s Bluetooth.
  • Give the Stilla Motion a firm squeeze.
  • Enjoy!




How do I solve a connection issue with my Stilla Motion device?

There are several different reasons why you might experience a connection issue with your Stilla device, so it’s not easy to provide a definite answer that applies to everyone.

It may depend on your surroundings, for example, that your Bluetooth connection is disrupted by thick walls or extensive radio interference close by, or that something is not working correctly with your specific phone model.

In a few instances, some customers have received a subpar battery with their device which has had a negative effect on the connectivity performance. This is something you can easily solve with a new battery though!

As a first step in troubleshooting, we therefore suggest that you disconnect the device from the app, and then try to change the battery to a new 2032 coin cell battery to see if that helps in resolving your issue. You can find how to change the battery here.

After you have changed the battery, we suggest that you restart your phone and start the pairing process from the beginning. It's important that you hold your Stilla Motion close to your phone while you pair the device.

We hope that this solves your connection problem. If your troubles persist, please don't hesitate to reach out to us at hello@mystilla.com and we will try to help you solve your specific issue.




How do I replace the battery in my Stilla Motion?

  • Get a new CR2032 coin cell, your Stilla Motion, and any type of wallet card
  • Find the “mouth” of the Stilla Motion
  • Firmly push the corner of the card straight inwards until it clicks
  • Do a full rotation of the Stilla Motion, and keep its opening against the card
  • Slide the battery out to the side that requires least amount of force
  • Take the new battery, with its numbers facing upwards
  • Slide it in on the same side (where the metal pin is)
  • Carefully align the “mouth” of the bottom with the light strip of the upper
  • Squeeze it together
  • Voila!




How do I activate and use the alarm?

  • Open Stilla App
  • Make sure the phone sound is on!
  • Press and hold inside the Inactive circle for a full loop.
  • Stilla is moved = Alarm is triggered.
  • Press and hold inside Alarm circle for a full loop to deactivate.




How do I trigger the sound in my phone with my Stilla Motion?


For when you e.g. can’t find your phone at home.

  • Keep Stilla App open in background.
  • Double-press the Stilla Motion.




How do I make the alarm in my phone sound louder?

  • Open Stilla App
  • Activate and trigger alarm
  • Increase sound on the buttons of the phone




How do I trigger the sound in my Stilla Motion with my phone?


For when you e.g. need to find it in a hurry

  • Open Stilla App
  • Press Find Stilla button




How do I change the motion alarm sensitivity?

  • Open Stilla App
  • Press Settings
  • Adjust the slider to match your needs or preference




How do I turn off the Stilla sound, but keep phone sound and vibration?

  • Open Stilla App
  • Press Settings
  • Slide the Stilla sound button




How do I turn off the vibration in the phone, but keep phone sound and Stilla sound?

  • Open Stilla App
  • Press Settings
  • Slide the Vibration button




How do I turn off the alarm sound in the phone, but keep vibration and Stilla sound?

  • Open Stilla App
  • Press Settings
  • Slide the Phone sound button




How do I use the Stilla Case with something magnetic?

  • Pop the Stilla Motion into the case
  • Find the magnetic surface on your phone
  • Or your tablet
  • Or your watch
  • Or pretty much anything!




How do I use the sticky tape to attach my Stilla Motion to an item?

  • Peel off protective film on both sides.
  • Attach sticky tape to item and put Stilla on top.
  • Done!




How do I change the name of my Stilla Motion?

  • Open Stilla App
  • Press Settings
  • Press Edit name
  • Choose a fitting name for how it looks, where it will be used, or who’s the owner
  • Or just name it anything you’d like :)




How do I see where I was last connected to my Stilla Motion?

  • Open Stilla App
  • Press Settings
  • Press Last known location
  • Zoom and navigate freely




How do I activate the 10 second delay?

  • Open Stilla App
  • Press Settings
  • Slide the 10 second activation delay button
  • Go back to My Stilla screen and activate
  • If necessary, move the Stilla Motion anywhere within 10 seconds
  • Alarm activated




How do I change my password?

For when you e.g. can’t find your phone at home.

  • Open Stilla App
  • Press Account
  • Press Change password
  • Press Reset Password
  • Check your email inbox! (Or spam folder)




How do I completely turn off my Stilla Motion?

  • Open Stilla App
  • Give the Stilla Motion a firm squeeze until app circle changes to Disconnected




How do I completely disconnect and remove my Stilla Motion from my phone?

For when you e.g. want to use it with another phone.

  • Open Stilla App
  • Press Settings
  • Choose Remove
  • Stilla is now disconnected